Internal Service Administrative Advisor

at  Murray Chev Cadillac

JOIN OUR TEAM AS AN INTERNAL SERVICE ADMINISTRATIVE ADVISOR!

Are you ready to enhance your career and drive success in a dynamic atmosphere? We’re looking for a proactive Internal Service Administrative Advisor to join our dealership team, full-time! As the backbone of our service department, you’ll play a crucial role in enhancing our customers’ experience and contributing to the financial performance of our dealership. If you’re passionate about cars and customer service, this is the perfect opportunity for you!

WHY YOU’LL LOVE THIS ROLE:

• Exciting Challenges: Every day brings new opportunities to learn and grow in a busy, fast-paced environment.
• Make an Impact: Be the vital link between our sales team, service department, and valued customers.
• Supportive Team: Work alongside dedicated professionals who are committed to excellence and innovation.

WHAT YOU’LL BE DOING:

• Collaborate with sales managers and salespeople to ensure vehicles are ready for sale and delivery.
• Review used car inspections and provide accurate, detailed quotes.
• Ensure approved repairs are completed efficiently and on time.
• Close completed internal work orders promptly and accurately.
• Balance and process warranty claims with precision.
• Handle payroll tasks and write PDI and accessory repair orders.
• Dispatch work through the shop as required, ensuring smooth operations.
• Manage email inquiries, send appointment reminders, and handle various internal service reporting and data collection.
• Perform basic administrative tasks to keep everything running seamlessly.

SECONDARY DUTIES:

• Call maintenance leads and book appointments with finesse.
• Assist with incoming calls and schedule repair orders.
• Follow up on missed appointments and organize shuttle pickups and deliveries.