Internal Service and Sales Coordinator

at  Downtown Autogroup

Downtown Autogroup represents a number of the most recognized and respected brands in the automotive industry. Founded in 1992, our team has grown to more than 350 employees across our head office and 10 retail locations with an 11th soon to join our family.
Our group has an immediate need for an Internal Service Coordinator/Delivery Specialist within our Downtown Ford and Lincoln location. We are looking for candidates with exceptional customer service and communication skills. You are outgoing and enthusiastic, maintaining high energy throughout the workday.
If you’re looking for an opportunity to join the automotive industry as a valued team member, your search is complete. Downtown Automotive Group has a great history of providing excellent career opportunities in the Greater Toronto area for sharp, energetic people.

REQUIREMENTS:

• Minimum of High School Diploma or equivalent
• Strong customer service skills – automotive/technical understanding and/or dealership experience is an asset
• Strong verbal and written communication skills
• Ability to perform and multitask in a fast paced environment
• CDK experience is an asset
• Must have clean & valid driver’s license
  We thank all those who apply however only those who submit applications completed as indicated and who are selected for an interview will be contacted.
  DAG is committed to an inclusive and accessible workplace

• Greeting customers, opening/closing repair orders
• Consulting service customers of service maintenance/repairs/recommendations
• Booking appointments – all inbound/outbound leads by phone/online leads/walk-ins
• Provide professional recommendations/repairs so customer can make an informed decision on repairs
• Document all necessary notes/readings/tech findings on file
• Contacting all SOR of part available and book appointments for repairs
• Pre-booking all customers for their next scheduled service due when invoicing or cashing out
• Building a relationship with your customer
• Communication with parts/tech on repairs needed or parts ordered (stock, B/O, on order etc)
• Meeting timeline and delivering as promised – ensuring all repairs are performed
• Meeting deadlines for New/Used deliveries with Sales department
• Arranging shuttle/valet services
• Reviewing booked appointments to make sure parts are available 48hrs prior to appointment (recall parts, ordered parts, back ordered parts, tire storage etc)
• Obtaining CSI score at and above National average
• Following up with customers and maintaining customer relations