Internal Service Desk Support Analyst

at  PwC

BRING YOUR TALENT. LEARN NEW SKILLS. MAKE A POSITIVE IMPACT

Looking for a career where you’ll have a tangible impact on the smooth running of a global organisation? Internal Firm Services (IFS) is the beating heart of everything we do at PwC. We’re made up of teams like Marketing, Communications, HR, IT, Procurement, Finance, Facilities, Project Management, and more. And together, we form the support network of the entire firm. As part of IFS, we’ll guide you to becoming a vital contributor in providing our colleagues and clients the best possible experience at PwC.

REQUIRED SKILLS

Adaptability, Communication, Customer Follow-Ups, IT Help Desk, IT Service Desk, Teamwork

OPTIONAL SKILLS

Desired Languages (If blank, desired languages not specified)

TRAVEL REQUIREMENTS

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• Provide first-level technical support via phone, tickets, and in person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Log and manage support tickets using ServiceNow.
• Escalate complex issues to higher-level teams when necessary.
• Assist with user account management.
• Maintain documentation of support activities.
• Follow procedures for incident management and service requests.
• Deliver excellent customer service and timely issue resolution.
• P articipate in continuous improvement initiatives and training.