International Account Manager

at  Johnson Fleming

We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to look after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service.
About the role
We are recruiting for an International Account Manager to look after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service.
Overview of duties
Gathering information – liaise with product providers, human resources, other third parties to conduct research on behalf of the client into their local markets and product options
Understand client aims and objectives, requirements as per IDD to ensure recommendations are suitable, particular to each country
Client servicing – respond promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances. Use a worklog or a similar programme to ensure that clients are fully informed as to progress
Client/Broker management - ensure the relationship between the client or broker is managed effectively and work alongside the local broker for the client’s renewals and administration of the client’s benefit plans, ensuring the client’s objectives are carried out on their behalf
Attending client meetings/conference calls both with Consultants and individually as appropriate
Work in line with the agreed minimum standards and process guides for Account Management to ensure that all clients receive outstanding customer service
Updating system – keep the back-office system up to date with client information and provider/broker contacts to ensure that high levels of customer service are delivered
Client reviews and reports – producing detailed reports and summaries for client reviews as required ensuring clients receive the most up to date and relevant information and guidance and liaising with the Consultant on these
Teamworking – work in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided, including taking part in calls and regular client update meetings
Account development/new business generation – generate market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio ensuring this information is promptly recorded and passed onto the relevant person
Person specification

KNOWLEDGE, SKILLS AND ABILITIES:

Display a positive attitude and behaviours
Able to express clearly and positively, both verbally and in written communication
Excellent organiser – including time management and prioritisation
Manages own time effectively and able to manage the expectations of other stakeholders regarding delivery timescales
Capable of developing innovative solutions for clients using knowledge and research skills as well as liaising across teams to deliver solutions
Education / and or Experience
BA or BS degree preferred or equivalent experience

Please refer the Job description for details