International Admissions Assistant, Admissions

at  University of Winnipeg

The University of Winnipeg’s Admissions Office receives, processes, and evaluates all undergraduate applications for prospective students, making determinations on over 6,000 applications annually. The International Admissions Assistant is a full-time continuing position that plays a key role in preparing files for evaluation.

QUALIFICATIONS:

• Completion of a formal training program in a related discipline from a recognized institution.
• Post-secondary education an asset.
• Speaking/reading/writing/interpreting a/an additional language/s.
• Minimum two years related experience in post-secondary admissions, student services or registrarial area.
• Excellent interpersonal skills to be able to interact with staff, students and the public in a professional courteous manner.
• Strong communication skills both oral and written focusing on customer service and the delivery of accurate information.
• Ability to prioritize and cope with fluctuations in workload in a high-pressure environment.
• Ability to organize work effectively.
• Ability to treat personal information with confidentiality.
• Ability to work with constant interruption.
• Ability to work independently and to make appropriate decisions.
• Must be able to work cooperatively as part of a team.
• Ability to work with complex data systems.
• Knowledge of a university Student Services environment preferred.
• Good working knowledge of computers utilizing a Windows environment and various software applications including Word and Excel.
• Knowledge of a Student Information System preferred.

• Receives and processes international applications submitted online.
• Screens applications and documents for accurate, logical information, addressing agent/applicant with questions necessary to complete application.
• Flags applicant errors; edits and corrects information on submitted applications.
• Performs application data entry and ensures correct entry information.
• Performs primary screen of international documents, checking for indications of fraud.
• Verifies automatic supplemental items requests and adds/deletes/waives supplemental items, as required for each application.
• Verifies the authenticity of academic documents and English test results.
• Understands international educational documents and accreditation and identifies the appropriate verification method for each.
• Develops and maintains a good working knowledge of international education systems and institutional accreditation.
• Provides a preliminary review and assessment of documentation submitted to meet admission and English Language Program requirements.
• Runs reports on payments for Admissions-related fees, updates payment status on records, and reconciles for Financial Services.
• Checks that correct communications are triggering and brings anomalies to attention of Coordinator and/or Director.
• Monitors applications as documents and results are submitted, and updates records at various stages of the application cycle.
• Scans or makes copies of international documents and makes arrangements with courier service to return originals.
• Assists with file clean up, updates records and follows procedures to file irreplaceable documents, maintains file room.
• Provides coverage for front desk office assistant position and for other Admissions Assistant, when staff are absent.
• Responds to a large volume of general requests by email and phone concerning international admissions.
• Corresponds with students about questions involving admission requirements, transfer credits. Informs them about requirements to complete application.
• Ensures students, parents, designates, agents, and guidance counsellors receive guidance and advice during all aspects of the application and evaluation process.
• Interprets admission regulations as guided by the Admission team meetings and Coordinator, providing advice and assistance to staff, students, agents and the public.
• Deals with a high volume of inquiries involving sensitive clients and confidential information that often requires immediate attention.
• Recommends and assists in the development and/or modification to policies, procedures and regulations within the scope of the position.