International Casework Manager - MG

at  YMCA of Greater Houston

Alief International Services YMCA is a unique branch of the Y of Greater Houston and seeks to meet the needs of Houston’s significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. The Case Manager will primarily be responsible for conducting needs assessment of newly arrived refugees, immigrants, UHPs, Cubans, and any other eligible walk-ins, as well as connecting clients to additional community resources.

REQUIREMENTS

• Excellent written and verbal English communication skills
• Bilingual in Dari, Pashto, Swahili, Kinyarwanda, Burmese and Rohingya are required
• Familiarity with office procedures, devices and software
• Very good organizational, effective time and resource management skills
• Capable team player & collaborator
• Bachelor’s or Diploma degree in field related to social services and/or relevant professional experience
• Valid driver’s license, clean driving record, automobile liability insurance, and a vehicle
  How to Apply: All applicants must apply online at YMCA of Greater Houston. No phone calls please. You will be contacted to schedule an interview if you are considered a qualified candidate. Position will be open until September 30, 2024.
  Note: All positions are filled in response to current refugee arrivals and their language needs; as language needs change, this will necessitate flexibility in our staffing. This is a grant funded position

The Case Manager will primarily be responsible for assessment of newly arrived clients’ needs, provide referrals, as well as helping clients become economically self-sufficient through employment up to 240 days. Responsibilities include:

• Housing (Responsible for developing a plan for securing safe and sanitary housing) with the assistance of Program Director
• Ensure that all core services are provided in a timely manner
• Initial Community Orientation and other necessary guidance as required
• Develop self-sufficiency plan and provide Match Grant (MG) program services by assessing the case within 31 days of MG eligibility period
• Make sure all employable MG clients attend job readiness classes and work with MG job developers to make sure all employable are actively looking for jobs
• Provide all necessary referrals and verify attendance to English as a Second Language Classes
• Advising and emergency services
• Enrollment of children in school
• Transportation, translation and interpretation
• Maintain case files and case notes as required by MG Guidelines
• Prepare and submit reports as required by Program Director
• Airport pickup when deemed appropriate and necessary
• Solicit and document in-kind goods and services
• Report suspicious and inappropriate behaviors and policy violations
• Follow mandated abuse and incident reporting requirements
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets
• Other duties as assigned including Food Pantry rotation
• Case Manager is ultimately responsible for all of the cases assigned