International Casualty – Technical Account Manager

at  The Ardonagh Group

IBA

• Premium Processing (including Pro)
• Claims

ensure adherence to all compliance requirements, including but not limited to;

• Contract Certainty
• Client and Market Due Diligence
• KPI’s
• Audit processes
• Authorisations matrix

The ultimate objective of this role is to oversee the delivery of an efficient and enhanced end to end operations service to our Clients and our Brokers/ Account Executives. This includes;
Responsibility of the performance, development and day to day operations of the technical team. You will need excellent communication and commercial ability to make business decisions and work with the wider insurer market.
Oversee the service delivery provided by our Technical Team and 3rd party providers; ensuring positive collaboration and support.
Maintain awareness of the end to end processes relative to IBA, Premium Processing, Claims and all middle office tasks

Some of the key activities of this role are:

• Manage operational risk by ensuring invoice debiting is actioned by due date and consistently review efficiencies
• Manage day to day operations of all Binders, Schemes and facilities within business
• Point of referral for enquiries
• Tracking and achieving all KPl’s and SLA’s
• Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following Bishopsgate processes and market Compliance
• Initiating and overseeing the processing function, supporting the processing technicians with the resolution of queries as appropriate
• Deliver effective technical training to develop competency across the business
• Responsible for policy wordings all other technical documents
• Maintaining an accurate and compliant record of the placement via GXB
• Responsibility for internal technical file audit framework and delivery
• Oversight and ownership of key contractual dates, including payment warranties, subjectivities and NOC’s
• Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements
• Management of Third-Party Binding Authorities, including:
• Liaising with Underwriters, Coverholders, Lloyd’s and Managing Agent DUA teams.
• Producing documentation – DUA contract / subsequent Endorsements.
• Providing risk data to Underwriters.
• Co-ordination of Lloyd’s Coverholder audits.
• Use of Atlas & DCOM.

The candidate should;

establish and maintain relationships with key Ardonagh Specialty colleagues, and stakeholders including;

• Risk & Compliance
• IT and Digital
• Management Information
• Business Entity Team