International Customer Service Executive (Hybrid)

at  Britvic

At Britvic, we make, market and sell great-tasting soft drinks, offering refreshments to billions of consumers worldwide. We’re constantly refreshing and reimagining our business, ensuring it’s innovative and evolving while staying true to our vision – to be the most dynamic soft drinks company, creating a better tomorrow. We’ve been home to iconic brands for over 100 years, and our relevance is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we create conditions for everyone to thrive and grow. From our international supply chain and network of partners, we export to over 100 countries, offering opportunities for our people and businesses to grow.

• Execute the order-to-invoice process for nominated customers, utilizing support functions where appropriate and engaging effectively with third-party logistics service providers, to ensure fulfillment of orders, within budget and meeting agreed customer service targets.
• Ensure that all necessary export documentation is created and distributed promptly, and ensure the accuracy of the data contained within it. Provide product information as required to fulfill customer requests.
• Identify any requirement for product modification and ensure this is planned as necessary, enabling timely dispatch of goods suitable for their destination market.
• Work closely with customers and in partnership with stakeholders (e.g., commercial managers, regulatory teams, etc.), maintain a thorough understanding of the requirements of your specified market(s) to ensure we understand the optimum supply chain solution in each case, considering local regulatory requirements, environmental sustainability, and cost optimization.
• Provide a timely, accurate, and detailed response to all external customer queries, gathering data as required from internal or external stakeholders or functions.
• Support the identification of opportunities to improve operating processes, the service provision for your customers, and/or the cost-effectiveness of order fulfillment, and support implementation as required in conjunction with stakeholders.
• Provide effective support for teammates and colleagues as required or requested by your line manager.