International Customer Service Representative

at  AXA

Are you passionate about delivering outstanding customer service? Want to work for an award-winning company? Do you have previous customer service experience? Then we at AXA - Global Healthcare would love to hear from you!
We’re recruiting International Customer Service Representatives to join us on a full-time permanent basis in Tunbridge Wells. You’ll join our dedicated teams who take pride in supporting customers around the world with their medical claims journey 24/7.
Our aim is to become an even bigger player in the global marketplace in the next 2 years and we’re committed to ’Delighting our Customers’. Did you know that we place our people and our culture at the core of our ambitions?
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work part of your week away from home at our office in Tunbridge Wells.

WHO WE ARE:

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East

• Ensuring the delivery of excellent customer service by providing relevant, detailed, and accurate information to every customer.
• Using your initiative and the information tools available to provide the best outcome for our customers.
• Answering calls whilst adhering to standard response times.
• Ensuring accurate and timely completion of documentation and follow up of cases.
• Remaining calm in the face of challenge to effectively help our customers when they need us the most