International Customer Service Representative
at Thermo Fisher Scientific
Asheville, NC 28804, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 05 Oct, 2024 | Not Specified | 06 Jul, 2024 | 1 year(s) or above | Ged,Communication Skills,Computer Skills,Customer Service,Excel | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
MINIMUM QUALIFICATIONS:
- Requires high school graduate or GED.
- 1 year customer service experience.
- Excellent Computer skills required; efficiency in Word and Excel.
- Excellent interpersonal and communication skills; both oral and written.
PREFERRED QUALIFICATIONS:
- 2-3 years experience in customer service preferred.
Responsibilities:
- Adhere to Thermo Fisher Scientific protocols, consistencies and procedures.
- Ensure that Thermo Fisher’s customer satisfaction objectives are met or exceeded.
- Provide high level of customer service to existing and new customer base.
- Interface closely with sales, service, and management to ensure customer satisfaction is achieved.
- Effectively communicate and exchange information among team members.
- Support Practical Process Improvement (PPI) methodology and participate in initiatives as needed.
- Meeting all required department and company training goals and expectations.
- Answering high volume of customer calls in the divisional call center and the ability to accurately direct callers to the proper company within Thermo Fisher, including other divisions.
- Answering calls from customers, channel partners, distributors, and sales representatives for all Laboratory Products and accessing several different computer systems to obtain the necessary information to assist customers.
- Process telephone orders placed with verbal P.O. or credit card.
- An understanding of all product lines and the product knowledge to accurately detail our products to customers, distributors, and sales representatives.
- Responsible for communicating (written and verbal) daily with customers (both internal and external), distributors and sales representatives regarding sales channels, product lines, equipment, descriptions, features, terms and conditions, specifications, warranties, freight terms, deliveries, pricing, policies, freight estimates, inside delivery estimates, returns installation and any other requirements to fulfill the conditions of contracts and orders.
- Acts as the liaison between the customer and internal contacts.
- Required to meet defined goals within upper and lower control limits to meet overall department service levels.
REQUIREMENT SUMMARY
Min:1.0Max:3.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Proficient
1
Asheville, NC 28804, USA