International Mobility Operations Team Lead

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

SKILLS:

Analytical Thinking, Communication, Customer service delivery excellence, Data Management, Global Perspective, International Mobility, Managing strategic partnerships, Measurement and metrics, People Management, Stakeholder Engagement, Stakeholder Management

Lead a shared service delivery team including resource planning and implementation for supporting the annual HR cycle and agenda.
Handle on the ground delivery, respond to service demands as they arise and conduct quality assurance activities.
Manage team performance to ensure service is delivered as per performance targets.
Ensure team compliance with policies and procedures raising risks / issues as needed.
Coach team members to address process gaps, identify inefficiencies and areas of growth as part of their development and help to embed a continuous improvement culture in the organisation.
Deliver centralised mobility processes including annual and quarterly package updates, cost estimate production and start and end of assignment processes.
Support the development and maintenance of operational process in support of continuous improvement, and maintain key process and assignment documentation e.g. process guides, country briefing packs etc.
Support large scale mobility projects, independent responsibility for small scale projects and co-ordinate new country and locations set ups, monitoring tasks to completion.
Work with team members to execute the agreed regional and global processes, policies and operations by providing accurate and timely analysis and ad-hoc support in order to ensure service level agreements and deadlines are met.
Manage of tier 3 queries and issues through customer relationship management platforms providing solution-based outcomes.
Build and maintain relationships with key stakeholder and partners including mobility client services, expat data management team and HR partners provide guidance and training.
Support the GBS HR Services Leadership Team with annual planning and implement agreed plans consistently