International Sales Operations Specialist

at  Jazwares Canada LP

The International Sales Operations Specialist role primarily involves managing and coordinating the order fulfillment process between customers, sales teams, and a third-party logistics provider (3PL) in Canada. The responsibilities include ensuring order accuracy, timely deliveries, and effective communication between all parties involved. The person in this role would also need to monitor inventory levels and collaborate with various departments to address any discrepancies, delays, or low inventory issues. This position reports directly to the Sr Director of International Sales Operations with a dotted line to the Canada Managing Director.

PREFERRED QUALIFICATIONS

• 2+ years of domestic or 3PL order processing and distribution experience
• Retail link experience highly preferred
• Knowledge of Canada retailers and requirements huge plus
• Intercoms shipping knowledge highly preferred
• Multilingual a plus (English/French)

WHO WE ARE:

Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with an award-winning, robust portfolio of wholly owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows, Pokémon, Star Wars, CoComelon, Fortnite, AEW, Adopt Me!, Hello Kitty, and many more. In addition to toys, offerings also include Metaverse gaming, costumes, and products for pets. Headquartered in Sunrise, Florida, Jazwares has offices worldwide and sells its products in over 100 countries.

WHAT WE OFFER:

Our work environment provides a flexible work schedule that includes a Monday to Friday on-site, Fridays Work from Home, up to 20 workdays fully remote each year and Time Off for vacation, sick leave. Through Jazwares Cares, you can volunteer for up to 16 hours a year on community service projects.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WHAT YOU’LL BE DOING:

• Communicate directly with the customer and sales lead regarding their orders, delivery dates, and special requests, and servers as main point of contact for customers, sales team, and 3PL provider.
• Enter & monitor customer sales orders and confirm accurate delivery details to the customer via customer portal and/or email, along with the sales lead and ensure the company ERP, 3PL, and customers portal (if applicable) is continually up to date with the latest delivery information.
• Verify the availability of all items on customer orders, ensuring requested item quantities are properly scheduled and confirmed via an order acknowledgment to avoid complaints and issues, communicating any discrepancies and escalating as needed.
• Update fulfillment dates for all domestic items as planned due to production or incoming shipment delays and provide the updated information to the sales lead by working with the overseas team and US logistics team to ensure production and shipments runs smoothly and on time, in addition to incoming inventory being booked and delivered to the 3PL to avoid detention.
• Make sure sales and planning are aligned to any low inventory items and new production needs to guarantee ship dates.
• Other duties as assigned