International Student Accounts Associate

at  Niagara College Canada

Located in the heart of the Niagara Region – just minutes from one of the world’s most well-known tourism destinations – Niagara College offers more than 130 innovative programs between our campuses in Welland and Niagara-on-the-Lake. Since opening its doors in 1967, Niagara College has grown to become a leader in education and training and one of the most enterprising colleges in Canada.
Applications are invited for the position of International Student Accounts Associate in the International Division, located at the Welland Campus. The starting hourly rate is $28.78/hr (Pay Band E - $28.78/hr to $33.37/hr) for a 35-hour work week. Additional hours may be required as necessary. This is an Appendix D, temporary position as per Article 17.3.1 of the Support Staff Collective Agreement and is set to commence in November 2024 and will conclude in May 2026. It may be subject to an extension by mutual agreement of the parties.
Reporting to the Manager, International Student Accounts, the successful candidate will work within the International Finance Team to respond to a high volume of inquiries by international students, guardians, agencies, college staff, and other partners, through written correspondence via email, phone and in person visits to ensure students queries are answered in a timely manner. The associate also assists in the generation and facilitation of outbound communications as part of finance departments communication strategies. The incumbent works closely with all international department staff, most specifically the International Finance team to plan for upcoming peak inquiry periods and response to ad hoc changes and messaging. The associate works to triage and investigate inquiries in several email inboxes, through phone, or in person and create a bank of appropriate response templates in conjunction with the Manager.

QUALIFICATIONS:

• Two (2) year diploma or equivalent in Business, International Business, International Relations, Office Administration, Communications, Hospitality, Accounting, or similar field of study
• Minimum two (2) years experience working in a high-volume office or call centre environment
  We also provide a balance of on-campus and remote work through our recently introduced Remote Work Policy. As a place-based organization all positions will involve some degree of on campus work.
  The Position Description Form is available for review from Human Resources during the posting period. Please contact humres@niagaracollege.ca to request a copy.
  If selected for an interview, candidates must present proof of education (original transcripts/credentials).
  Note: Credentials obtained outside of Canada require an evaluation to determine the Canadian educational equivalence. This evaluation must support the educational requirements for the position as a condition of employment. For further information, visit: World Education Services http://www.wes.org/ca/.
  While we thank all applicants, only those selected for an interview will be contacted.
  Niagara College is strongly committed to diversity and inclusion within its community. We offer an inclusive work environment and welcome applications from all qualified individuals who feel they can further enhance campus diversity and equity efforts.
  If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.

• Triage, sort, and reply to shared email inboxes to further handling by international finance team members
• Respond to phone calls and in-person inquiries
• Provides information to potential international students and their Agents related to all financial inquires, including invoices, scholarships, payment plan inquiries, payment deadlines, payment options, etc.
• Supports new & current students through payment applications and other finance related issues
• Investigates students’ tuition payments and timelines and informs students
• Identifies and troubleshoots technical issues with payments through multiple sources (e.g. CIBC portal)
• Assist with posting payments to student accounts
• Assist with fee quotes
• Assist with agent commissions inquiries and payment cycle as needed
• Assist with notifying students of payment plan due dates, amounts and reminders
• Assist with queries and data sorting for various team needs
• Act as first tier of support for all international student finance matters and questions
• Offering finance presentation sessions and updating presentations for student recruitment events
• Assist with content creation (social media or marketing material) for student finance related inquires to support students
• Providing in-person coverage for staffing of International Office when needed