International Support Specialist

at  SIRVA

Who Are Sirva?
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalised programme solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity.

Benefits Of Working For Sirva

• We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
• WorldWork - Eligible employees may work remotely from another location for a maximum of 15 days per calendar year.
• Being an international brand with a cross-regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over
• Competitive salary & benefits
• A diverse and inclusive community, where teammates are empowered to bring ideas to the table and act responsibly
• Extensive training and development programs.
• Sirva Employee Resource Groups (Inclusion, Diversity, & Equity Alliance (IDEA))

What will you be doing as a International Support Specialist?

General support functions for International Moving Services Operations. Responsible for shipment tracing, data entry, documentation handling (preparing, collecting, distributing & saving to SISTRS), & downstream cost containment for HHG’s international shipments. Will have contact with Coordinators, Agents, Vendors and Port Brokers.

• Shipment Tracing: Through shipment prompts, confirming events occurred and then updating ProMove and the IMC accordingly.
• Documentation Handling: Responsible for arranging all shipping documents & processing with Coordinators, Agents, Vendors and Port Brokers and uploading to SISTRS database.
• Keep Coordinators, Agents, Vendors and Port Brokers informed of status changes in a timely manner.
• Other duties as assigned, including communications, desk coverage, and registering files as needed

Example Of Tasks for Sea Shipping

• File ISF & clear error, if applicable
• Check if shipment sailed
• Send Customs DP Pre-alert
• Confirm import docs received by broker
• Confirms Vessel Arrival
• Confirm customs entry submitted
• Confirm container pick up from point of entry
• Confirm shipment arrived at Destination Agent’s warehouse
• Confirm Last free day of container
• Confirm empty container ready for pick up
• Confirm empty returned on time
• Upload Agent & Vendor communication emails to SISTRS platform
• Collect signed delivery docs

DESIRED PREVIOUS EXPERIENCE:

• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Ability to prioritize and handle multiple tasks
• Well organized
• Detail Oriented
• Goal Oriented
• Excellent Communication skills both oral and written
• Ability to work successfully in a team environment where work direction will be provided by multiple people (Matrix Environment)
• 1-2 Years of customer service or transportation experience preferred
  Don’t meet every single requirement? At Sirva we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every aspect of the job description above, we encourage you to apply anyways. If you like what we do and how we do it, you may be just the right candidate for this or other roles.
  When you apply, if you meet role requirements our talent team will reach out to book in an initial call with you. This call will enable you to ask any questions you may have and gain a better understanding of the role and SIRVA as a business. We want you to be able to demonstrate your experience more then just a CV can. We will cover all details with you and ensure you have a clear picture of the recruitment process

General support functions for International Moving Services Operations. Responsible for shipment tracing, data entry, documentation handling (preparing, collecting, distributing & saving to SISTRS), & downstream cost containment for HHG’s international shipments. Will have contact with Coordinators, Agents, Vendors and Port Brokers.

• Shipment Tracing: Through shipment prompts, confirming events occurred and then updating ProMove and the IMC accordingly.
• Documentation Handling: Responsible for arranging all shipping documents & processing with Coordinators, Agents, Vendors and Port Brokers and uploading to SISTRS database.
• Keep Coordinators, Agents, Vendors and Port Brokers informed of status changes in a timely manner.
• Other duties as assigned, including communications, desk coverage, and registering files as neede

Example Of Tasks for Sea Shipping

• File ISF & clear error, if applicable
• Check if shipment sailed
• Send Customs DP Pre-alert
• Confirm import docs received by broker
• Confirms Vessel Arrival
• Confirm customs entry submitted
• Confirm container pick up from point of entry
• Confirm shipment arrived at Destination Agent’s warehouse
• Confirm Last free day of container
• Confirm empty container ready for pick up
• Confirm empty returned on time
• Upload Agent & Vendor communication emails to SISTRS platform
• Collect signed delivery doc