Internship Client Lifecycle Daily Business (all genders)
at
Erste Group Bank AG
Wien, W, Austria
-
Full Time
Start Date
Immediate
Expiry Date
06 Mar, 25
Salary
0.0
Posted On
01 Nov, 24
Experience
0 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Good communication skills
Industry
Financial Services
Description
Responsibilities
Provide administrative support to account management team, by preparing and processing client inquiries related to the accounts and byproducts (cards, standing orders, yearly audit reports, signature verification, etc.)
Work closely with customers, account managers, service center, and product management to assure maintenance of up-to-date client records based on defined service level agreements
Assist with the resolution of client queries and issues, monitors and manages the system updates for existing clients
Liaise with other departments, such as Legal and Compliance, to ensure timely and accurate delivery of services to the client
Proactively give proposals for process improvements and digitalization potential, increasing efficiencies and improving customer experience
Provide regular reports and updates on account management related topics, assuring business continuity and timely completion of all tasks
Monitor and manage the KYC/AML/MiFID/FATCA review process and data remediation, ensuring adherence to regulatory and compliance requirements
Initiate the set-up of clients in the customer database and relevant trading systems, trigger the account opening process, and ensure all client data is maintained accurately and kept updated
Linked-in
Google