INTERNSHIP - Client Services - Wholesale Banking

at  ING

ING Luxembourg Wholesale Banking Department is looking for a Client Services Intern. The internship will start at the beginning of January 2025 and will last at least 6 months.
Your Mission:
The Wholesale Banking department is responsible for managing and developing relationships with corporate clients (Real Estate, Large Corporate, Financial Institutions and Institutional Clients). It offers them financial solutions based on the entire range of services offered by the ING Group.

As a Financial Institutions Intern or as a Real Estate, Large Corporate Intern, your main tasks will be to:

• Manage a portfolio of clients in collaboration with the Account Managers
• Actively participate in the achievement of the department’s commercial objectives
• Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc
• Ensure the day-to-day banking follow-up of clients by providing daily support to the teams in charge of relations (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients’ expectations and needs via telephone and email
• Work on KYC (Know Your Customer) and administrative matters as such collecting and analyzing forms, following-up with the clients the administrative requests, creating reports, etc

Your profile:

Competencies / Behaviour:

• Good team spirit and commercial sense
• High level of communication
• Real interest in the world of financial institutions and corporates
• Autonomy and proactivity
• Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint

Experience:

• Studies in Economics/ Finance or Customer Relationship Management

• A first experience in the financial sector will be considered an asset

  Languages:

• Fluency in French and in English is mandatory

Your working environment:
With over 1000 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.
ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.

• Manage a portfolio of clients in collaboration with the Account Managers
• Actively participate in the achievement of the department’s commercial objectives
• Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc
• Ensure the day-to-day banking follow-up of clients by providing daily support to the teams in charge of relations (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients’ expectations and needs via telephone and email
• Work on KYC (Know Your Customer) and administrative matters as such collecting and analyzing forms, following-up with the clients the administrative requests, creating reports, et