Internship - Commerce Cloud Support Engineer Intern

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
This is a SAP global, strategic, paid internship placement that provides students with opportunities to find purpose in their careers.

• Troubleshooting technical issues with Commerce Cloud products and platforms reported by clients.
• Providing dedicated client support through various channels such as ticket, chat, or phone.
• Regular monitoring and maintenance of Commerce Cloud products and platforms.

• Documenting processes, best practices, and common solutions to streamline future support tasks. • Collaborating with cross-functional teams to resolve complex issues.

• Assisting in testing updates and patches for Commerce Cloud products and platforms.
• Participating in ongoing training and skill development activities related to Commerce Cloud.
• Gathering customer feedback and advocating for product improvements.
• Assisting with ad hoc projects or tasks related to Commerce Cloud support.