Internship Customer Service

at  Copeland

ABOUT US

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
We are looking for a Customer Service Intern to join our team in Cluj-Napoca !
Are you a customer focused person? Would you like to start your career in a multinational environment? We invite you to apply to our job!
Your mission in this role will be to improve delivery performance to Copeland customers in Europe. You will guarantee a positive customer experience and assist customers at any stage of the order by pro-actively solving any problems in a timely and accurate manner. You will ensure efficient collaboration with technical support and outside sales managing speedy and knowledgeable responses that tackle customers’ problems, while applying company policies.
This is a limited position for 6 months.

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Experience in international sales or Customer Service, logistics and/or transportation department.
• Basic technical skills.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Upon reception of Customers orders, identify the relevant products, clarify the prices from the system and the Customer Database and book the orders in the ERP system.
• Check the lead-times provided by the plants, potentially acquire a shorter lead-time from the plants.
• Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide.
• Prioritize and implement scanning of all orders and relevant documentation.
• Contacts with production units and marketing, quality, application engineering and logistics departments.
• Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site.
• Various administration tasks related to customer files.

FOR THIS ROLE, YOU WILL NEED:

• Proficiency in English.
• Good mastering of Microsoft Office tools (Outlook, Word, Excel, Power Point).