Internship – IT Support

at  Emirates NatureWWF

Emirates Nature - WWF is seeking a proactive and technically adept Junior IT Support Specialist to join our team. The successful candidate will be responsible for providing first-level technical support and troubleshooting for various IT systems and platforms. This role is ideal for a tech-savvy individual looking to develop their skills in a dynamic and impactful organization dedicated to sustainability and environmental conservation.

Major Duties and Key Responsibilities

• Monitor and maintain computer systems and networks.
• Assist in setting up user accounts, permissions, and passwords.
• Provide technical support across the company, resolving issues promptly.
• Perform routine maintenance and updates on systems and software including firewalls, switches, servers, hypervisors, and endpoints.
• Perform routine audits on asset inventory, software inventory, and ensure devices are registered in our security and management tools.
• Provision and track user assets and servers.
• Develop and maintain IT process documents.
• Support network security efforts, including firewall management and data protection.
• Assist in the deployment and configuration of IT infrastructure.

Required Qualifications

• College Diploma or Higher in Information Technology, Computer Science, or a related field, or three years’ experience in a similar role.
• Basic understanding of networking concepts, operating systems, and hardware/software troubleshooting.
• Familiarity with cloud environments (e.g., Azure, AWS) is a plus.
• Prior experience working in computer repair shops or as an IT admin is a plus.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work collaboratively in a team environment and provide support to colleagues with varying levels of technical expertise.
• Eagerness to learn, take on new challenges, and develop technical skills in a supportive environment.

Competencies

• Emirates Nature-WWF Focus: Acts as a member of Emirates Nature-WWF, placing higher priority on Emirates Nature-WWF goals than own goals and anticipating the effects of own area’s actions on others to ensure holistic Emirates Nature-WWF outcomes.
• External Orientation: Looks outwards ensuring WWF stays relevant, continues to anticipate and adapt to external environmental and global trends.
• Delivering Quality Outcomes: Establishes stretch goals, plans, using best judgment and takes responsibility for planning to and delivering on outcomes.
• Building Working Relationships: Builds collaborative relationships through the understanding and development of other’s and own ideas.
• Communicating Effectively: Uses appropriate means of communication to convey messages, seeks input from others and ensures understanding.
• Building Working Relations: People demonstrating this competency are effective in working with peers, partners, and others who are not in the line of command, to positively impact organization performance.

Working relationships

• Internal: All Units
• External: Suppliers

Additional Information
Emirates Nature-WWF is an equal opportunity employer. We welcome diversity in the workplace and offer a flexible and diverse place of employment.
Emirates Nature-WWF staff participate wholeheartedly in general activities and events that require the full support and participation of all staff members, whether the focus of any particular event or activity has any bearing on the job description and assigned project objectives and activities.
How To Apply
Please send your application consisting of a cover letter explaining why you are the right candidate to work with EN-WWF and your CV with the subject ‘Internship – IT Support’ to the attention of Ms. Magdalena Tayoun on careers@enwwf.ae before 30th November 2024.
Emirates Nature reserves the right to appoint a candidate prior to this date

• Monitor and maintain computer systems and networks.
• Assist in setting up user accounts, permissions, and passwords.
• Provide technical support across the company, resolving issues promptly.
• Perform routine maintenance and updates on systems and software including firewalls, switches, servers, hypervisors, and endpoints.
• Perform routine audits on asset inventory, software inventory, and ensure devices are registered in our security and management tools.
• Provision and track user assets and servers.
• Develop and maintain IT process documents.
• Support network security efforts, including firewall management and data protection.
• Assist in the deployment and configuration of IT infrastructure