Internship Program - Batmaid

at  Batgroup

Solving problems and human contact is what makes you thrive?
Working in a multinational, multi-cultural environment is your goal?
An internship where you will learn about Customer Success, Sales, HR and Administration facets with hands-on practical experience from Day 1 is what you seek?
Apply for the Batamid Internship Program and come join us in growing Switzerland’s biggest house cleaning business.
At Batmaid, part of the Batgroup cleaning brands, we are working to become the global leader of “well-being at home” with high-quality cleaning services. Strong of 150 office staff and more than 4000 cleaning colleagues, we are headquartered in Switzerland and expanding across Europe to make our objective a reality.
Our mission: the fight against Black Market and making sure that the cleaning industry workers have insured, declared and safe employment.
About our program:
As an Internship Program participant at Batmaid, you’ll be directly involved in day-to-day operations, working with professionals and gaining first-hand experience of our business.
Our Operations Teams have a breadth of responsibilities focussed on coordinating the services of a localized group of cleaners and the customers that they serve. Whilst the day to day focus is highly varied, a week supporting Operations Teams breaks down into the following activities.

Customer & Colleague Success (60%)

• Answering customer & colleague requests on scheduling, duration and execution of cleanings
• Solving problems relating to replacing absent colleagues with available cleaners.
• Contacting existing customers to prepare their first cleaning or to gather feedback on services

Administration (20%)

• Supporting the update of customer payment methods
• Following up with customers for unpaid services
• Helping customers schedule their holidays in our online system

Human Resources (10%)

• Assisting colleagues with gathering information in periods of absence
• Helping to ensure all colleagues documentation and information is up to date
• Assisting in answering basic questions regarding hours and payroll

Sales (10%)

• Calling past customers to sell new cleaning services
• Upselling extra cleaning services to existing customers
• Supporting customers who have failed to complete their reservations

Please refer the Job description for details