Interpreter Service Booking Facilitator

at  Health New Zealand Te Whatu Ora

• Permanent part-time (16 hours per week), Tuesday and Wednesday 08:00-16:30
• Facilitating bookings for interpreters between Health NZ Te Whatu Ora Staff and Health NZ Interpreting Service Agency
• Essential service within Health NZ Waitaha Canterbury
  Mō te tūnga | About the role
  Health NZ provides a 24 hour a day 7 days a week health interpreting service for inpatient requirements and outpatient appointments. During normal hours this is managed by the Coordinator of Interpreters with the assistance of a part time Interpreters Facilitator. Oversight of the processes for the out of hour service is also the responsibility of this role. You will be located with the Customer Services Team and provide the essential service of booking interpreters to support patients and clinical staff to ensure the best possible communication in clinical situations across the Waitaha Canterbury as required.
  As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A
  For further information about the administration and clerical pay equity settlement please follow the link below:
  PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)
  The Role: Where you fit in

NGĀ PŪKENGA ME NGĀ WHEAKO | SKILLS AND EXPERIENCE

• Experienced in working with the public and Health NZ staff from a service perspective
• Confidence and awareness foe working with people of differing cultures
• Ability to meet deadlines
• Ability to work unsupervised
• Ability to work effectively, efficiently and calmly in a busy workplace and under pressure
• Self motivated and an ability to contribute to and accommodate change
  Mō mātou | About Us
• Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do -
  We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Waitaha Canterbury, is driven by our ā Mātou Uara (Our Value - - - - - - - s):

• Care and respect for others - Manaaki me te whakaute i te tangata.
• Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
• Responsibility for outcomes - Te Takohanga i ngā hua

Ngā hua | Benefits of working at Health NZ Te Whatu Ora
When you work at the Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

• Assisting and supporting the Coordinator of the Interpreter Services, Waitaha Canterbury, with the day to day management for the provision of an efficient, effective patient focused interpreter service.
• High quality professional front desk co-ordination of drop-ins, email and telephone for the Interpreter Service and to the wider Customer Service Offices.