Interventional Radiology Admin Support, Band 3

at  Gloucestershire Hospitals NHS Foundation Trust

The Radiology department is looking for an admin support assistant to join our Interventional Radiology team. We need an individual who is ready for a challenge to join our busy Interventional radiology appointments team in providing an effective booking service for patients ensuring wait time and clinical targets are met. The post holder will be responsible for the day to day booking of patients as well as administrative support for the Interventional radiology team.
A high number of appointments are made via in-bound and out-bound telephone calls therefore; the ideal individual will need to have excellent communication skills, to ensure that patients receive a supportive and responsive service tailored to their specific needs.
A good all round knowledge of IT is essential, however full training in using the Computerised Radiology Information System (CRIS) will be provided.
Additional working pattern details: Working cross-site
Ensure proactive co-ordination of all IR clinics allowing all referrals are booked accordingly. Communicate with a range of clinical/non-clinical staff regarding progress of patient’s referral.
Receive and act on complex information as directed by the IR Consultants, ensuring patients who have attended clinic receive clinic letters and that cancellations are rebooked to avoid loss of valuable slots.
Book appointments, re-book/change when requested following national guidelines and department policies.
Establish and maintain effective communication with clinicians across the trust to support the smooth running of the IR clinics.
Working knowledge of a range of IR procedures where queries from patients and medical staff arise.
Liaise with IR consultants to minimise waiting list times, vetting queries, list utilisation and efficiency, patient on pathways
Sighted on inpatient demand and confident to reorganise lists as directed by IR consultants.
Document IR consultant annual leave and work alongside the IR consultants ensure disruption to the service is minimised.
The Interventional Radiology department at Gloucestershire Hospital NHS Trust is an ever-expanding service providing a wide range of interventional procedures.
The department is a friendly and supportive place to work, with the patient at the centre of everything we do to provide the best care for everyone.
Holiday entitlement of 27 days per year, plus eight Bank Holidays, rising to 33 days after 10 years’ service
An annual personal development review to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme
The post holder will be responsible for the day-to-day administrative support for the Interventional Radiology team. Providing essential support for patients and interventional radiology consultants ensuring a high quality, efficient and responsive service is provided.
To work in conjunction with the Interventional radiology consultants and Assistant General Manager to ensure the highest quality of service is provide at all times in line with local and national objectives.
The role of the Interventional Radiology admin coordinator is to ensure the efficient administration of all interventional radiology bookings, referrals and clinics. The post holder will book all referrals appropriately and accordingly to policy and protocol requirements. The role is central alongside medical, nursing and radiology staff including the radiology management team to provide well-coordinated administrative support to the Interventional Radiology Service.
The post holder will work in an organised methodical way with attention to detail as a main point of contact for booking and administrative enquiries. This involves interaction with other specialities

Please refer the Job description for details