Inventory Control Clerk (Days)

at  Lineage Logistics

At Lineage Logistics, helping to feed the world is more than a job -it’sa purpose we live every day.
Lineage is the world’s largest and most innovative provider oftemperature-controlledlogisticssolutions with +20,000 colleagues globally.
If you open your fridge freezer, up to 20% of the productsyou’llsee have passed through a Lineage facility. We support customers who keep our schools and restaurants stocked and supplied as well as working with many of the UK’s leading retailers.
We are currently recruiting for anInventory Control Clerkto join our customer support team at our new fully automated facilitylocatedin Peterborough.
Working hours: Monday to Friday from 08:00 to 16:30 working 37.5 hours per week with 1 hour for lunch.
Salary: £24,734.42 PA paid monthly

JOB DESCRIPTION

In this role you will:

• Take an active role ininvestigating stock queries and discrepancies influenced by internal requests and customer queries.
• Support in systemically ensuring the smooth flow of stock inbound and outbound to ourColdstore.
• Action andmonitorthe site shared inbox, ensuring email queries are answered inan appropriatetimeframe.
• Provide excellent Customer Service to ournumerouscustomers through email and by phone.
• Maintain commitment and positive relationship with customers.
• Provide data to customers to improve performanceand support in ensuring the site meet KPIs.
• Manage the NCR process, ensuring customers are informed of any discrepancies.
• Set pick up’s/delivery appointments based on service and schedule requirements.
• Interface with customer base tofacilitateproblem resolution and improvement opportunities.
• Ensure carrier/customer accessorial costs are communicatedtimely.

• Take an active role ininvestigating stock queries and discrepancies influenced by internal requests and customer queries.
• Support in systemically ensuring the smooth flow of stock inbound and outbound to ourColdstore.
• Action andmonitorthe site shared inbox, ensuring email queries are answered inan appropriatetimeframe.
• Provide excellent Customer Service to ournumerouscustomers through email and by phone.
• Maintain commitment and positive relationship with customers.
• Provide data to customers to improve performanceand support in ensuring the site meet KPIs.
• Manage the NCR process, ensuring customers are informed of any discrepancies.
• Set pick up’s/delivery appointments based on service and schedule requirements.
• Interface with customer base tofacilitateproblem resolution and improvement opportunities.
• Ensure carrier/customer accessorial costs are communicatedtimely