Investigator Services Assistant (Korean/Japanese)

at  Thermo Fisher Scientific

JOB REQUIREMENTS:

• Proven experience in a similar role within the clinical research industry.
• Exceptional attention to detail and ability to ensure flawless data flow.
• Strong communication and interpersonal skills to effectively liaise with sites, monitors, and internal departments.
• Ability to triage and resolve issues promptly and efficiently.
• Understanding of study protocols and pre-analytical requirements.
• Highly organized with the ability to manage multiple tasks and prioritize effectively.
• Proficient in using databases and software for data management.
• Fluency in Korean and Japanese languages.
• Ability to work collaboratively in a team environment.
• Ambitious and self-motivated, with a drive to compete and succeed.

• Act as the main point of contact for sites and monitors, ensuring timely resolution of complaints, concerns, and discrepancies.
• Communicate with sites regarding protocol-related aspects, providing guidance on pre-analytical study requirements.
• Triage calls and redirect them to the appropriate department for resolution.
• Review and resolve exceptions to ensure data cleaning within agreed timelines.
• Resolve queries to facilitate efficient sample analysis and meet report turnaround time.
• Notify sites and relevant contacts of critical values and study-specific requirements.
• Monitor and report site issues to the relevant departments for resolution.
• Evaluate requests for additional tests and inform investigator sites of the results or reasons for not proceeding.
• Coordinate and resolve issues with samples and requisition forms for timely accessioning and reporting.
• Amend patient information in the site database as required.
• Attend study meetings to discuss risk assessment and business concerns.
• Collaborate with the study PM team to create requisition forms capturing visit and study collection requirements.