Investment Operations and Client Service Associate - APAC

at  Proxymity

Proxymity does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants

REQUIREMENTS

• A minimum of 2+ years Asset Servicing operations experience.
• Strong understanding of the Securities Services industry or similar business / environment- beneficial.
• Knowledge of the Proxy Voting industry and associated processes- beneficial.
• Experience of client on-boarding and implementation processes. Evidence of working in a fast-paced service delivery environment.
• Experience in the delivery and support of User Acceptance Testing- favourable.
• Strong attention to detail.
• Client empathy with a drive for results and a passion for client service excellence.
• Strong written and verbal communication skills, with the ability to positively represent the company to clients and other market participants.
• Seeks and acts upon feedback, with a strong focus on personal development.
• Team player - proven ability to build positive relationships, and proactively overcome the challenges of working with remote team members.

• Ensure internal and external client queries are tracked, monitored, and resolved in a timely manner.
• Act as first contact point for operational and client service issues, ensuring prompt escalation to local management in the event of material impact to clients.
• Oversight of vote execution and disclosure processing to the market from the Proxymity platform.
• Maintenance of all operational procedures according to company policy.
• Maintenance of daily operational checklists.
• On-board new issuer, agent, advisor, custodian, and investor clients to Proxymity within agreed SLAs.
• Demonstration of the Proxymity platform to new and existing users as and when required.
• Maintenance of Proxymity KPIs and KRIs and support the provision of weekly reporting to Proxymity Management.
• Identification of operational and implementation process improvement opportunities.
• Identification and submission of potential Proxymity platform improvements, including those raised by clients.
• Involvement in the UAT testing of new platform and client offerings.
• Providing coverage across national holidays if required.