Investor Services Associate

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Investor Services department is responsible for the accurate processing and maintenance of investor registers and documentation for the funds we administer. Associates are responsible for ensuring that existing and prospective investors meet eligibility, compliance and anti-money laundering (“AML”) guidelines when processing investor-related transactions, including subscriptions, redemptions, transfers and re-registrations, as well as the generation and distribution of confirmations. Associates are also responsible for reconciling trade information against clients’ expected transactions and monies received from investors. Additional responsibilities include written and oral correspondence with the fund and investors regarding AML documentation and transactions. The Investor Services department works closely with the legal/compliance team as needed. Associates are also a resource for client and investor inquiries regarding their transactions and documentation outside of the trade processing cycle. Associates are expected to have a basic understanding of the overall direction of USBFS’ Alternative Investment (“AI”) business, core services of AI, and ancillary products and services provided to the AI client base. Associates are also responsible for monthly investor services data in SOC 1 checklists for applicable funds.
General Investor Services
Addressing investor inquires/requests such as;
i. Ensuring all investor queries and requests are received from authorized individuals
ii. Responding to investor/client queries promptly
iii. Requests for investors statements
iv. Request/updates for transaction activities,
v. Fund related performance requests
vi. Facilitating the completion of investor audit requests
Capital Activity
i. Processing of subscription, redemption, and transfers, working with internal/external groups to resolve any discrepancies
ii. Coordinate the collection of fully executed documents with investors
iii. Collect and review all appropriate Tax/Fatca documentation from investors
iv. Collect and review all appropriate AML/KYC documentation from investors
Reporting
i. Distribution of Investor reports;
a. Investor Statements
b. Contract Notes
c. Capital Call Notices
d. Distribution Notices
ii. Distribution of Client Reports
a. Capital Activity Reports
b. Audited/Unaudited Financial Statements
c. Investor Letters
d. Schedule K-1’s
Cash
i. Review of incoming subscription funding from investors
ii. Prepare wire transfers to prime brokers, investors
Additional responsibilities include:
o Understanding the policies and procedures of the AI department
o Understanding the information flow through the various AI systems
o Knowledge of how to use the various systems specific to the job function
o Ability to communicate information carefully in order to manage client relationships
o Active listening to obtain information and understand client needs
o Written correspondence that is clear, professional and grammatically correct

Basic Qualifications

• Bachelor’s degree in Accounting, Finance or a business-related field, or equivalent work experience
• Two to five years of related experience, preferably in portfolio/partnership accounting

Preferred Skills / Experience:

• Strong attention to detail required
• Effective verbal and written communication skills
• Ability to manage multiple tasks/projects simultaneously while meeting deadlines
• Ability to perform research and analysis
• Strong knowledge of Microsoft Office – Word, Excel, Outlook
• Ability to work independently with minimal supervision while participating in a team environment

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la