Invoice Investigations Analyst

at  Suncor Energy

Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise.
If you are seeking a role that will utilize and showcase your strong analytical and problem-solving skills and be exposed to a new business area this role might be just for you!
In this role you will leverage customer services excellence and responds to internal and external requests, to arrive to recommendations and solutions for the dynamic and fast paced midstream business area.

Minimum Requirements:

• One year of related experience in related discipline (accounting, accounts payable or finance and planning);
• A degree or diploma in Business, Finance, Economics or related discipline
• Proficient with Microsoft Office suite with advanced knowledge of MS Excel
• Strong communication, organizational and interpersonal skills in building strong relationships
• Ability to represent Middle Office objectives in cross functional teams in driving process and system improvements (i.e. D&ET)
• Familiarity with SAP, D365 & CRM

Responsibilities:

• Investigate claims of incorrect invoicing data relating to Downstream customers
• Facilitate the customer dispute management process, escalating to cross functional support teams as required
• Resolve invoicing data errors, dispatching work to the appropriate support teams as required
• Assist with ad hoc projects, identifying and crafting continuous improvement initiatives
• Direct communication with external customers and internal sales, distribution, asset management, fuel audit, associate support centre, invoice processing, customer account services, credit, collections and accounts payable team members
• Investigate sales processing errors relating to PetroPass, Wholesale and Retail

Location and other Key Details:

• This is an office- based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave SW.
• Hours of work are a regular 40-hour, Monday to Friday, with the potential for extended work hours based on business needs.

Why Suncor?
Suncor’s operations include oil sands development, production and upgrading; offshore oil and gas; petroleum refining in Canada and the U.S.; and the company’s Petro-Canada retail and wholesale distribution networks (including Canada’s Electric Highway™, a coast-to-coast network of fast-charging electric vehicle stations).
With a strong strategy for growth and our long-standing approach to sustainability, operational excellence, capital discipline and technology and innovation, Suncor offers a solid foundation for you to continue building your career. We offer rewarding opportunities for you to learn, contribute and grow in a variety of career-building positions – all of which means tremendous potential for your future. We are focused on deepening our commitment to inclusion and diversity and creating a respectful workplace.
We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We have numerous employee inclusion networks to help foster an inclusive and respectful culture and drive positive change within Suncor. Current networks include both workplace inclusion networks (focusing on inclusion and respect for all), and identity-focused networks (focusing on building community and a sense of belonging and allyship). Through the Journey of Reconciliation, we are progressing the way we think and act to build greater mutual trust and respect with the Indigenous Peoples in Canada. Please note we will consider accessibility accommodations to applicants upon request

• Investigate claims of incorrect invoicing data relating to Downstream customers
• Facilitate the customer dispute management process, escalating to cross functional support teams as required
• Resolve invoicing data errors, dispatching work to the appropriate support teams as required
• Assist with ad hoc projects, identifying and crafting continuous improvement initiatives
• Direct communication with external customers and internal sales, distribution, asset management, fuel audit, associate support centre, invoice processing, customer account services, credit, collections and accounts payable team members
• Investigate sales processing errors relating to PetroPass, Wholesale and Retai