Invoice to Cash | Collections - Senior Process Associate - German - Remote

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Invoice to Cash | Collections - Senior Process Associate - German - Remote RO

Responsibilities

• Investigating and identifying details of the amounts received
• Debt collections
• Ensure timely contacts with clients via email/phone/fax for collection purposes
• Reporting periodical/on the spot about the activity process indicators
• Maintaining customer master data (new customer set up/ changes, etc.)
• Ensure order analysis and release in accordance with client’s requirements and cut off hours
• Perform customer account reconciliation
• Follow up on accounts and on disputed items
• Support ad hoc requests from Business groups and local units
• Provide required monthly reports
• Assist Assistant Manager to prepare and submit reports to the customer as applicable
• SOP (Standard Operating Procedures) creation and updating
• Deliver the required data for audit purposes
• Making the accounting process controls established through the internal policies (SOX (SARBANES OXLEY))
• Provide support to Assistant Manager for credit control activities as needed
• Ensure Key Metric’s are met, and service is delivered to end users as expected
• Daily usage of client’s tools for the assigned activities

Qualifications we seek in you!

Minimum qualifications

• Communicative level of English & German
• Relevant domain experience
• High School Degree (University graduate or Economic studies are an advantage)

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobSenior Process Associate
Primary LocationRomania-Iasi
ScheduleFull-time
Education LevelHigh School Diploma/GED
Job PostingNov 8, 2024, 11:59:02 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Investigating and identifying details of the amounts received
• Debt collections
• Ensure timely contacts with clients via email/phone/fax for collection purposes
• Reporting periodical/on the spot about the activity process indicators
• Maintaining customer master data (new customer set up/ changes, etc.)
• Ensure order analysis and release in accordance with client’s requirements and cut off hours
• Perform customer account reconciliation
• Follow up on accounts and on disputed items
• Support ad hoc requests from Business groups and local units
• Provide required monthly reports
• Assist Assistant Manager to prepare and submit reports to the customer as applicable
• SOP (Standard Operating Procedures) creation and updating
• Deliver the required data for audit purposes
• Making the accounting process controls established through the internal policies (SOX (SARBANES OXLEY))
• Provide support to Assistant Manager for credit control activities as needed
• Ensure Key Metric’s are met, and service is delivered to end users as expected
• Daily usage of client’s tools for the assigned activitie