Invoicing & Collections Associate

at  Lifemark Health Group

Work Location: This is a hybrid position (4 days working on-site at our National Office location in North York location @ 243 Consumers Rd, North York, ON M2J 4W8
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SKILLS REQUIREMENTS

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• Knowledge of invoicing procedures and collection techniques.

• Working knowledge of MS Office such as Word, Excel, Outlook and SharePoint.
• Comfortable working with targets.
• Ability to manage stress.
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• Excellent communication skills (written and oral).

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• Strong negotiation, problem-solving and analytical skills.

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• Ability to work independently and to adapt to a fast-changing environment.

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• Attention to detail with an eye for accuracy.

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• Respect for customers’ privacy and treating them with empathy.

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• Employment conditional on obtaining Federal Level Security Clearance Reliability Status

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• Bilingualism ( French/English ) is considered a strong asset.

• Familiar with medical and vocational terminology

EDUCATION AND EXPERIENCE

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• Proven experience with at least 1-year experience in a similar administrative role within a Lifemark acute clinic, or 2 years of corporate collection experience, including interaction with a large customer base

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• Minimum Grade 12 diploma, bachelor’s degree an asset but not required.

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• Other relevant experience within a sales or call center environments will be considered.

RESPONSIBILITIES FOR INVOICING

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• Verify accuracy of billing/invoicing data and revise if necessary.

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• Research and resolve discrepancies for patient’s accounting details

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• Submit invoices as per PCVRS guidelines and within the timelines outlined.

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• Notify clinics with issues, rejections, or updates that will impact future billing.

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• Consult clinic if issues cannot be resolved by associate and utilize alternative resources as necessary until resolution is complete.

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• Record notes relevant to patient’s account as necessary.

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• Ensure compliance with process by communicating with clinic and RAL if issues are identified.

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• Utilize system reports (LPS and other relevant applications) to complete required tasks.

RESPONSIBILITIES FOR COLLECTIONS

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• Review and monitor accounts for collection efforts.

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• Complete outbound collection calls in a professional manner while keeping and improving customer relations to ask WCG about outstanding payments.

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• Maintain patient privacy in all interactions.

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• Resolve client-billing problems and apply good customer service in a timely manner.

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• Collect customer payments in accordance with payment due dates and process.

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• Identify issues attributing to account delinquency and discuss them with management.

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• Review and monitor assigned accounts and all applicable collection reports.

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• Provide timely follow-up on payment arrangements.

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• Provide relevant documents to WCG for account follow up.

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• Investigate required historical data for each account or invoice.

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• Take action to encourage timely debt payments.

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• Process payments and refunds.

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• Maintain accurate account records and update status and collection efforts.

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• Report on collection activity and accounts receivable status.

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• Follow company-prescribed collection techniques and timelines to reduce Accounts Receivable.