IoT Operations Support Internship

at  United Nations Development Programme UNDP

Job Identification
20625
Locations
Copenhagen, Denmark
Posting Date
09/14/2024, 05:00 PM
Apply Before
10/20/2024, 04:59 PM
Job Schedule
Full time
Vacancy Type
Internship Programme
Practice Area
Innovation
Bureau
Bureau for Management Services
Contract Duration
6 months
Education & Work Experience
Bachelor’s Degree
Other Criteria
IoT Engineering, Data Science, Computer Science
Required Languages
English
Desired Languages
UN official languages
Vacancy Timeline
5 Weeks
Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions. Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from some 166 countries with UNDP presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team.
As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP/ITM internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of the world’s leading clean energy and sustainability initiatives, while learning to take into consideration the local context.
By being part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies. Our office is located at UN City in Copenhagen giving you the opportunity to interact with people outside the UNDP ITM Unit.

HOW TO APPLY?

Do not miss out on this opportunity to be a part of this international team and apply by the deadline 20 October 2024, midnight (CET).
Please note that only shortlisted candidates will be contacted and called for interview following the deadline. If you have any questions, please write to us via email address itm.internship@undp.org
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Scam warning
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• Installation and Operation: Setup and Install IoT network and foundation infrastructure in UNDP Country Offices and projects under cooperation between UNDP and other UN agencies, integrating with IoT Platform in Azure, testing the sensors and the gateways, testing the whole infrastructure chain, and providing full operation support after commissioning.
• Troubleshooting and Resolution: Provide technical support resolve issues related to network and connectivity using standard procedures to troubleshoot and resolve any issues concerning the infrastructure as per SLA; working with the UNDP Country Offices IT teams, HQ team and vendors to ensure performance.
• Alarm handling and escalation: Handle incoming incidents through UNall ITSM platform and monitor alarms sent by NMS/dashboard. Work together with SFNOC team and escalate incidents or issue which are complex to handle and that needs vendor or Level-2 supports intervention.
• Capacity building and field operation support: Support capacity building exercises by assisting the preparation and organization of global webinars, trainings, and on-site operational support as required by UNDP Country Offices with the consultation of IoT Team and management guidance.
• Development of IT systems: Assist development of support IoT system operation procedure and structure to provide efficient/fast responses, developing manuals/guidelines to help/educate end-users, to develop/research IoT sensors and platform integration.
• Documentation and ISO 9001 Compliance: Write documentation related to IoT support operation, but not limited to, procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 of both the roll-out process and documentation