IP Operations Specialist, Dammam

at  DHL

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.
DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist.
We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Connecting People. Improving Lives.
Currently, we are seeking a dynamic person to take on the role of IP Ground Operations Specialist, based in Dammam. In this role, the successful candidate is responsible for participation in managing project shipments within all modes of transport (Land/Sea and Air) to the customer and network.
If this exciting opportunity interests you and you meet the criteria below, please read on and apply

Bachelor’s Degree or equivalent experience/qualification

• Minimum of 4 years of experience.
• Deep knowledge of forwarding business;
• Strong analytical skills and good communication skills;
• Strong problem-solving mentality.
• Good command of English, Arabic is a plus.
• High understanding of operational processes
• Customer focus/high sense of service
• Driven and with social skills
• Good knowledge of MS Offic

• Handling the daily operations of main clients

• Handling over dimension cargo

• Support with customs clearance and final delivery
• Mange the loading plan
• Following up on required permits.
• Execute customer operations plans and processes to deliver efficient logistics processes
• Execute, manage and update orders received via the system including special and non-assigned orders
• Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues
• Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
• Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
• Track the available capacities and ensure optimum utilization as per the set objectives
• Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
• Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
• Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery
• Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations
• Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service
• Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency

Skills, Qualifications & Experience:
-

Bachelor’s Degree or equivalent experience/qualification

• Minimum of 4 years of experience.
• Deep knowledge of forwarding business;
• Strong analytical skills and good communication skills;
• Strong problem-solving mentality.
• Good command of English, Arabic is a plus.
• High understanding of operational processes
• Customer focus/high sense of service
• Driven and with social skills
• Good knowledge of MS Office