IP Renewal Receipt Coordinator / Specialist

at  RWS Group

Job Purpose:
Entry level role with core focus on obtaining, verifying, and dispatching renewal receipts / proof of renewal documents. Customer and supplier facing role.

SKILLS & EXPERIENCE

• A minimum of 1 year experience within the IP industry
• High-level attention to detail and excellent command of numbers and calculations.
• Understanding urgency and escalation procedure.
• Good communication skills.
• Exceptional time management skills.
• Planning and organising.
• Capable of working both with and without supervision, individually and as part of a team.
  Life at RWS:
  At RWS, we’re here for one purpose: unlocking global understanding.
  As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
  We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
  Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.
  If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
  We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

• Responsible for obtaining renewal receipts from suppliers and verification of renewal receipts against payment orders.
• Monitor, track, and chase suppliers for outstanding renewal receipts.
• Responsible for timely obtaining renewal receipts from PTO websites and verification of renewal receipts against payment orders.
• Liaise with Payment Specialist to analyse potential discrepancies between payment order and renewal receipts and provide solution.
• Responsible for uploading renewal receipts to the respective record in renewal management system by adhering to specified document description.
• Manage and coordinate the dispatch of renewal receipts in a timely manner to customers by following the processing steps within the renewal operating system.
• Stay up to date with latest official fee schedules as well as country laws.
• Ensuring the highest level of care when working with customer data.
• Liaise with customers and colleagues in a professional manner.
• Responsible for any other duties assigned and executed to the highest standard.
• Ensure compliance with policies and procedures and take immediate action by reporting to your supervisor where risk is identified.