IS Customer Support Technician

at  Providence

DESCRIPTION

Our office is at a location in Eureka. Our largest service consumer is 0.5 miles away (Acute location SJE). We drive to Fortuna CA to serve the Acute facility there, RMH (about 23 miles away). We have ~30 PMG non-acute offices scattered about Humboldt County, and six Public Services facilities operated by Providence. Therefore reliable personal transportation is required to meet the needs of this customer.
Serves as the key point of support to resolve caregivers’ issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers while maintaining a focus on positive customer service experience. In addition, must be able to perform tasks outlined in Associate End User Support Technician.
Providence caregivers are not simply valued – they’re invaluable. Join our team at ~Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

REQUIRED QUALIFICATIONS:

• 2 years Experience in technical support or at least one current certification in technology related field.
• Experience using Knowledge management tools.

PREFERRED QUALIFICATIONS:

• Associate’s Degree in IT or IT related equivalent.
• Bachelor’s Degree in Computer Science, Electrical Engineering, Information Systems or related discipline.
• Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA.

Please refer the Job description for details