Location: Remote
Work Type: Full Time Regular
Job No: 503506
Categories: Information Technology
Application Closes: Closes Nov 15, 2024
The IT Service Desk Analyst I delivers exceptional customer service in a fast-paced, high-volume environment by promptly handling Service Desk calls, emails, requests, and instant messages (IMs) in line with Enterprise I/S service standards. In this role, you’ll focus on maintaining efficiency, professionalism, and exceeding customer expectations through clear communication and meticulous documentation using our service management tools.

WE VALUE DIVERSE EXPERIENCE, SKILLS, AND PASSION FOR INNOVATION. IF YOUR EXPERIENCE ALIGNS WITH THE LISTED REQUIREMENTS

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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• Exceptional Customer Service: Respond promptly to Service Desk calls, emails, requests, and chat sessions, ensuring a high standard of support that aligns with enterprise I/S service requirements.
• Detailed Ticket Management: Use our ticketing system to accurately record and track all interactions, supporting efficient monitoring, resolution, and escalation of issues across mainframe, distributed systems, networks, workstations, applications, and voice and data technologies.
• Technical Support for Business Partners: Provide hands-on assistance to business partners, helping to maintain smooth computer system and network operations for production activities.
• Training and Guidance: Assist business partner contacts with routine IT matters, helping them build skills and improve productivity through training and guidance.
• Collaboration on Complex Issues: Work closely with Senior Service Desk analysts and other support teams to resolve complex and non-routine requests, ensuring timely and effective solutions for customer concerns.