IS Support Administrator - On-Site

at  Providence

DESCRIPTION

Our office is at a location in Eureka. Our largest service consumer is 0.5 miles away (Acute location SJE). We drive to Fortuna CA to serve the Acute facility there, RMH (about 23 miles away). We have ~30 PMG non-acute offices scattered about Humboldt County, and six Public Services facilities operated by Providence. Therefore reliable personal transportation is required to meet the needs of this customer.
Serves as the key point of support to resolve caregivers’ issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers while maintaining a focus on positive customer service experience.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

REQUIRED QUALIFICATIONS:

• 3 years - Experience in technical support and at least one current certification in technology related field, OR 5 years of experience providing technical support in a high volume, technology focused call center.
• Experience using Knowledge management tools.

PREFERRED QUALIFICATIONS:

• Associate’s Degree - IT or IT related equivalent.
• Bachelor’s Degree - Computer Science, Electrical Engineering, Information Systems or related discipline.
• Coursework/Training - Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA.

Please refer the Job description for details