IS Technician

at  GHD

WHO WE ARE

GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.
The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanisation sustainable for generations to come

• Complete assigned tasks via the ticketing system within defined service levels
• Effective diagnosis and resolution of client issues to minimise recurrence
• Accurately update and/or log all tasks/client requests in the ticketing system
• Effectively prioritise tasks to ensure service levels/deadlines are met
• Report identified risks to your manager in accordance with the GHD Risk Management Framework
• Alignment to ISO Audit certification
• Accurate record-keeping and ensuring platforms remain updated
• Asset and fleet management
• Escalation and communication of incidents to other relevant internal IS teams
• Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols
• Take opportunities to educate and coach clients to increase their technical skills and encourage self-service
• Continually build your knowledge of GHD’s business and technologies and keep up to date on industry trends and technologies