IT 1st Line Helpdesk Engineer, 6 month FTC

at  Albert Goodman LLP

WHAT WE NEED FROM YOU

Ideally you will:

• Have previous IT helpdesk experience in a professional office
• Have a flexible, proactive approach, and great customer service skills
• Be able to work on your own as well as part of a team
• Present a positive, friendly, professional image on the phone and in person
• Have a passion for problem solving

We understand that not everyone will come with these exact requirements. If your experience isn’t a complete match but you feel you could bring a lot to AG, we’d still encourage you to apply so that we can learn more about you!

We’re looking for an experienced Helpdesk Engineer to join the IT team in our Taunton office on a 6 month fixed term contract. In addition to Taunton, you’ll be supporting our offices in Bristol, Weston-super-Mare, Yeovil and Weymouth. Working as part of the helpdesk team you’ll be the first point of contact for employees needing IT support.

Within this role you will be:

• Responding to the helpdesk phone and email queries, logging jobs on to the system and resolving where possible or referring to an appropriate team member
• Working to a service level agreement
• Establishing great relationships with AG colleagues
• PC and laptop maintenance
• Supporting the role out of new software applications