IT 1st Line Team Lead

at  Sigma Connected Group

IT SERVICE DESK TEAM LEADER

We are currently looking for more amazing people to join the Sigma Family, this time as an IT Service Desk Team Manager. Before we tell you more about this opportunity, let us share why you should join us at Sigma.
Location: Sigma Diep River Office
Hours: 9am-6pm (Subject to change to Operational requirements)
Salary: Competitive

WHO ARE THE SIGMA FAMILY?

At Sigma, we are different and recognized in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.

As the ideal candidate for the Service Desk Team Leader:
Your strong technical foundation is reflected in your knowledge of Windows 10 & 11, enterprise networking fundamentals such as VLANs, Firewalls, routing, etc., and desktop software including MS Office products.
With an extensive background, you possess a minimum of 3 years’ experience in leading a Service Desk Team and at least 5 years’ experience in supporting a wide range of IT applications and platforms.
Your familiarity with Active Directory, Microsoft 365, and Windows RDP/Citrix positions you as a key technical authority in the team.
You’ve honed your skills through ITIL Foundation or Practitioner training, ensuring that you approach tasks and challenges through best practices and proven methodologies.
Your experience is not just technical; you have a rich history of customer service delivery in a bustling IT environment, making you both tech-savvy and user-focused.
Managing IT assets like desktops, laptops, and mobile devices is second nature to you, ensuring that Sigma’s IT assets are always in optimal condition.
Your proactive nature, coupled with your vast experience, ensures that you are always ahead of the curve, identifying challenges & issues before they escalate and consistently driving excellence.
Your strong communication skills enable you to bridge the gap between IT and other stakeholders, building and maintaining excellent relationships.
You thrive under pressure, efficiently managing time critical incidents and acting as a stabilizing force for your team.
You hold excellent problem-solving skills, an eye for detail, and the capacity to handle multiple tasks simultaneously.