IT 3rd Line Engineer

at  One Call Insurance

Work Hours: Full Time - Permanent – 37.5 hrs Per Week
Salary: Various Pay Grades Dependant on experience (£29,000 to £35,000) + Comprehensive Benefits
Benefits: Paid Overtime at £20p/hr,Monthly Lottery Scheme (jackpot currently £1500.00+)
Place of Work: First Point, Balby Carr Bank, Doncaster DN4 5JQ
Start Date: Various Start Dates Available
When you join us, you become part of a well-established, rapidly expanding local business operating for over 25 years that prides ourselves on ensuring good consumer outcomes are at the heart of our culture. We are looking for a dynamic and hardworking individual to join our exciting, fast paced, and buzzing environment. Your career starts here.

POSITION SUMMARY

The Technical IT Administrator is responsible to support the IT operations team by administering information systems and to provide all other administering services to the IT Operations department and staff.

Key result areas

• To deliver excellent service and value to the business.
• Provide advice & guidance to the business on new technologies.
• Deliver 3rd line support for all Windows-based technologies / services, including Windows Server.
• Deliver 3rd Line Support for Microsoft 365.
• Deliver project support to all areas of the business.
• Be an escalation point for internal IT Staff.
• Liaising with our suppliers and dealing with any supplier issues
• Formatting technical documents and guides
• Creating internal reports for the management team

Context: This role is primarily based within the Office although travel may be required from time to time to consult with third parties in respect of the IT function.

GENERAL SKILLS AND COMPETENCIES

• Interpersonal skills – ability to build successful, mutually beneficial business relationships.
• Good documentation and record keeping skills.
• Good team player, but also able to work individually.
• Wide ranging experience in operating at a senior level.
• Ability to lead change management programmes.
• Strategically minded.
• Able to lead and develop on compliance, risk and controls strategies.
• Excellent verbal and written communication skills
• Able to prioritise workloads and meet deadlines
• Ability to communicate with a wide range of people – customers and colleagues alike
• Organisational and planning skills
• Problem solving skills
• Full understanding of the company’s procedures
• Willingness to pass on knowledge to other members of the team.
• Flexibility to work out of hours / from different sites.
• Customer focussed.
• Clean driving licence.

OTHER DESIRABLE SKILLS

• Relevant Microsoft certification.
• Knowledge of Linux/Unix Configuration Systems.
• Scripting language – e.g. PowerShell.
• Awareness of related technologies / products.
• Awareness of technology developments
• NAS/SAN Storage & Backup systems

QUALIFICATIONS

Appropriate Industry Qualification(s) desirable but not essential for this role.

TECHNICAL KNOWLEDGE / EXPERIENCE

Understanding of financial regulation and underwriting.

• 4+ years of commercial experience supporting Windows server / infrastructure – preferably in a similar role.
• Support, administration and implementation of Microsoft technologies – Server, Windows.
• Knowledge of IT security & associated technologies.
• Knowledge of Virtualised Systems and technologies
• Knowledge of Network protocols and routing.
• Knowledge of PCI DSS and DPA.
• Knowledge of call centre telephony systems.
• Knowledge of the Microsoft 365 Platform.
• Performing system upgrades, patches, and security enhancements.
• Good communication skills – spoken and written.
• Knowledge of ITIL processes, including incident and change management.
• Paid out of hours on call rota.