IT Administrator

at  Fota Island Resort

Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to exceed our guest’s expectations with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation, and passion of our team members.
The Fota collection are currently recruiting for an IT Administrator (Level 1/2) to join their team. Although mainly based in Fota Island Resort you may be required to work on occasions in our sister hotel The Kingsley.

REQUIREMENTS

• Windows server 2012, Active directory and Office 365 management.
• CCNA / CompTIA Network + certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
• Excellent communication skills with the ability to support both highly technical and novice customers/clients.

RESPONSIBILITIES

• Provide frontline remote and desk side support services to end users.
• Troubleshoot PC related problems either via phone, remote tools or desk side support.
• Build, configuring and troubleshoot Server, PC, Laptop applications and hardware components and will also have working knowledge of all Windows Operating Systems
• Facilitate a warranty repair with the relevant hardware vendor.
• Perform on-site installation of hardware and/or software.
• Maintenance of workstation spare parts break/fix, upgrades
• Complete incidents and requests within SLA in environment.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and IT setup as needed by clients.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones and android phones.
• Support IPTV system and chromecasts
• Cisco network switches management configuring port settings sound fundamentals knowledge of networking and hardware concepts.