IT Administrator

at  GieseckeDevrient

JOB SUMMARY:

The IT Administratorwill be responsible for providing technical support and maintaining IT infrastructure within a card personalization bureau. Working with personalization card data and ensuring data is available for production team. This role involves troubleshooting hardware and software issues, data issues, ensuring network and system stability, and supporting end-users in a fast-paced production environment.

MINIMUM QUALIFICATIONS:

• Diploma or degree in Information Technology or related field and or Relevant IT qualifications
• Networking skills, including TCP/IP, routers, and switches.
• Certifications in IT support or network administration.

WORKING EXPERIENCE:

• 5 to 7 years working experience in IT support and troubleshooting.
• Strong knowledge of computer hardware and software.
• Networking skills, including TCP/IP, routers, and switches.
• Experience in a production or manufacturing environment.
• Knowledge of card personalization systems and processes.

SKILLS AND COMPETENCIES:

• Ability to work independently and as part of a team.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and organizational abilities.
• Ability to work flexible hours, including weekends and shifts, as required.
• Willingness to learn new technologies and processes.
• Strong communication and interpersonal skills
• Willingness to work in flexible working time models.
• Working accordance with set compliance and regulatory bodies (PCI /ISO, etc).

• Technical Support:
• Provide support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve computer, printer, and peripheral equipment malfunctions.
• Install, configure, and maintain computer hardware and software.
• Assist in the setup and configuration of new workstations and user accounts.
• Hyper-V and virtualization of servers
• Network Administration:
• Monitor network performance and troubleshoot connectivity issues.
• Maintain network infrastructure, including routers, switches, and firewalls.
• Implement network security measures to protect sensitive data.
• Effective Patch Management and Vulnerability Management
• System Administration:
• Maintain and update operating systems and software applications.
• Perform system backups and data recovery procedures.
• Monitor system performance and troubleshoot
• issues.
• Card Personalization Support:
• Provide technical support for card personalization equipment and software.
• Troubleshoot and resolve issues related to card encoding, printing, and personalization.
• Collaborate with production teams to optimize equipment performance.
• Knowledge of cryptography and key management, PGP, PKI infrastructure etc.
• IT Project Support:
• Participate in IT projects, such as system upgrades, network expansions, and software implementations.
• Assist in the planning, execution, and testing of IT projects.
• Basic SQL knowledge and able to run basic SQL queries