IT Administrator

at  Napier AI

ABOUT NAPIER:

Napier is an industry leading anti-money laundering (AML) compliance software provider. Our products, trusted by the world’s leading data providers, transform AML and trade compliance from mandatory duty to competitive edge. We use cutting-edge technologies such as artificial intelligence and machine learning to help businesses detect suspicious behaviours and combat financial crime.
Overview of the role:
We are seeking an IT Support Administrator to join our Internal IT team. The successful candidate will play a crucial role in ensuring the smooth operation of our organization’s infrastructure, providing technical support to internal users and assisting the team in various tasks.
About you:
If you have a passion for IT administration and troubleshooting, excellent communication skills, and a desire to resolve office-infrastructure-related problems, we invite you to apply.

SKILLS, KNOWLEDGE AND EXPERTISE

• Preferrable to have an undergraduate degree and/or relevant certifications.
• Willingness to learn and take ownership of laptop hardware troubleshooting, repairs, and configurations.
• Familiarity with various operating systems (Windows/OS/X), hardware components, and peripherals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills.
• Ability to provide outstanding customer service and support to end-users.
• Experience with firewall configurations and access control is a plus.
• Ability to follow guidelines, protocols, and best practices.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Familiarity with customer service ticketing systems.
• Candidates based in London with the ability to regularly commute to Canary Wharf will be favoured.

• Hardware problem diagnosis and remediation: Diagnose and resolve hardware related issues, including laptops, peripherals, and other devices. Perform remediation where possible (e.g. BIOS upgrades, driver re-installation) and replacements as needed to minimize downtime.
• Laptop Configuration: Configure laptops based on provided guidelines and standards, ensuring optimal performance and compatibility within the existing IT infrastructure (Microsoft Intune).
• Supporting IT Projects: Work alongside the IT team assisting with the implementation and roll-out of internal IT projects, primarily based on Office 365 and integrations to other Napier tools (e.g. SSO set-up).
• Internet Connection Support: Assist in troubleshooting and maintaining stable internet connectivity within the office. Collaborate with network administrators to resolve connectivity issues promptly.
• Hardware Purchases: Collaborate with Finance team to recommend and source hardware components, ensuring compatibility, cost-effectiveness, and adherence to organizational standard.
• Hardware Deliveries Organizing: Coordinate and manage the delivery, installation, and setup of hardware equipment, ensuring timely and efficient deployment to end users.
• End-User Support: Provide technical assistance to end-users, both remotely and onsite, resolving hardware-related inquiries, troubleshooting problems, and offering guidance in a clear and professional manner.
• Documentation: Maintain accurate records of hardware inventory, repairs, and configurations.
• Update documentation for hardware-related procedures and solutions.
• Collaboration: Work closely with other IT team members to address cross-functional issues, contribute to projects, and provide input on hardware-related decisions.