IT Administrator

at  SysGen Solutions Group

IT ADMINISTRATOR

SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great. We are a group of hard-working, result-oriented people focused on disrupting the I.T. industry by continually elevating the I.T. experience.
The Okanagan doesn’t just have great wineries, it also has great IT Talent! You’ll be the perfect fit if you’re a dynamic and customer-focused Intermediate IT Administrator. Acting as a trusted advisor, you will be responsible for managing and maintaining the technology and support for your dedicated clients.

REQUIREMENTS

• Diploma or Degree in Computer Science or Information Technology
• 3-5+ years experience supporting SMB networks and systems
• Fundamental knowledge or exposure to the following technologies:
• Operating Systems: Windows 10 and 11, Windows Server 2016, 2019, 2022, Linux, OSX, iOS, Android, VMWare, Hyper-V, Nutanix
• Networking: Cisco, Meraki, SonicWALL, Fortinet, HP, Wireless AP
• Microsoft 365: Exchange, SharePoint, OneDrive, Teams
• Excellent customer service skills
• Highly proficient at identifying user and system issues and resolving or escalating
• Proficient in implementing Microsoft 365 application suite
• Ability to effectively prioritize and manage multiple tasks
• Strong troubleshooting skills
• CompTIA or equivalent training
• Microsoft Certifications
• Polycom or equivalent conferencing tools training as an asset
• Valid drivers license and vehicle

• Monitor, maintain, and optimize client systems, applications, and network environment
• Regular on-site client visits & client follow-ups
• Provide feedback to the sales team for regular business reviews
• Efficiently respond to client needs and troubleshoot or escalate issues as required
• Provide remote support for remote users
• Perform server administration tasks, including file services, user/group administration, security permissions, group policies, print services
• Provide Level - 1, 2, & 3 server administration tasks including: file services, user/group administration, security permissions, group policies, print services
• Provide level:1, 2 & 3 networking support (TCP/IP, DNS/MX, simple subnets, VLAN, VPN, firewalls, wireless)
• Provide Level - 1 & 2 application support for Microsoft 365 (SharePoint/OneDrive, Exchange, Azure AD/Microsoft Entra, MS teams) and SMB apps
• Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
• Install and configure Windows Desktop
• Check events and logs and escalate issues as required
• Complete weekly and monthly Service Level Agreement tasks
• Monitor backup & business continuity (Datto, Veeam)