IT Administrator

at  SysGen Solutions Group

IT ADMINISTRATOR

SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great. We are a group of hard-working, result-oriented people focused on disrupting the I.T. industry by continually elevating the I.T. experience.
The only thing bigger than the mall here in Edmonton is our desire for top IT talent! Join one of our fastest growing teams as we look to expand our amazing Edmonton team. Acting as a trusted advisor, you will be responsible for managing and maintaining the technology and support for your dedicated clients.

REQUIREMENTS

• Diploma or Degree in Computer Science or Information Technology
• 3-5+ years experience supporting SMB networks and systems
• Fundamental knowledge or exposure to the following technologies:
• Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
• Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
• Excellent customer service skills
• Highly proficient at identifying user and system issues and resolving or escalating
• Proficient in configuring and deploying Microsoft Office Applications including Office 365
• Ability to effectively prioritize and manage multiple tasks
• Strong troubleshooting skills
• CompTIA training
• Microsoft Level 1: Fundamentals (MTA) Certification
• Highly proficient in remote access and conferencing tools
• Valid drivers license and vehicle

• Monitor, maintain, and optimize client systems, applications, and network environment
• Efficiently respond to client needs and troubleshoot or escalate issues as required
• Provide remote support for remote users
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services
• Provide level:1, 2 & 3 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
• Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
• Provide Level - 1, 2, & 3 server / database administration
• Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
• Install and configure Windows Desktop
• Check events and logs and escalate issues as required
• Complete weekly and monthly Service Level Agreement tasks
• Create and manage user network accounts
• Monitor backup / storage (SAN, NAS)