IT Analyst (1st line technical support)
at Pro Recruit Global
Kraków, małopolskie, Poland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 11 Nov, 2024 | Not Specified | 12 Aug, 2024 | N/A | Mobile Devices,Firefox,Lync,Operating Systems,Scanners,Chrome,Servers,Windows | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Our client is looking for French/German speaking IT analysts.
If you’re based in Poland and speak fluent French/German
-
Provide hardware/software/network problem diagnosis/resolution via telephone for customer’s end users.
Resolve or Route incidents and requests to appropriate teams
Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
Willing to work in different shifts and national holidays as required by Operations.
CANDIDATES REQUIREMENTS:
Windows Operating systems
Clients: Windows8, Windows7, Windows 10
Servers: Windows 2008, Windows 2003, Windows 2000
Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
Knowledge of Lync and OCS
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
Internet browsers (eg Explorer, Chrome, Firefox)
Anti-virus and Firewall software
PC Hardware knowledge
o Desktop
o Laptop
o Peripheral devices (printers, scanners)
Mobile devices and OS (iOS/Android/Windows)
PC Hardware knowledge
Eligibility Criteria
Fluent in respective languauge (B2 level and above
How To Apply:
Incase you would like to apply to this job directly from the source, please click here
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Kraków, małopolskie, Poland