IT Analyst

at  Amey

KEYS SKILLS REQUIRED INCLUDE EXCELLENT CUSTOMER SERVICE, PC HARDWARE AND MICROSOFT SOFTWARE TROUBLE SHOOTING EXPERIENCE.

The standard hours of work are based on 37.5 hours, Monday – Friday.
Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them with flexible work patterns.

YOUR NEW ROLE:

We have a fantastic opportunity for an IT Analyst to join Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London. This is a permanent, Full-time role.
The purpose of the role is to work as part of a dedicated on-site team, providing system administration and 1st/2nd line support for a complex physical network and Microsoft Windows environment.
We actively encourage innovation, so this role will include evaluating and integrating new technology/equipment to improve our services. Whilst a current security clearance isn’t a pre-requisite, you will be required to obtain and then retain DV clearance.

YOU WILL BE RESPONSIBLE FOR:

• Set up and manage user accounts, including password resets and profile configurations, while maintaining accurate documentation.
• Log, prioritize, and respond to support tickets within agreed SLA time limits across multiple channels (phone, email, in-person, and remote).
• Troubleshoot and resolve hardware and software issues for workstations, printers, and other IT equipment.
• Install, configure, and support workstation software and hardware, ensuring optimal performance.
• Maintain an inventory of all IT assets and manage their lifecycle from procurement to disposal.
• Create user-friendly guides and FAQs for common technical issues to enhance staff training and support.
• Contribute to the development and maintenance of internal knowledge bases and documentation of support processes.
• Provide guidance and training to staff on effective use of software and hardware.
• Administration and troubleshooting of CAFM system

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiative