IT Analyst

at  Aramark

JOB DESCRIPTION

The IT Technical Analyst supports our consumer Point of Sale (POS) and ecommerce solutions. This critical position will allow you to develop extensive skills in the application management, and environment support of multiple business critical applications. These include centrally managed POS, Financial Analysis. The position will have responsibility for the maintenance and analysis of payment technologies, as well as the continual maintenance of application security, particularly Payment Card Industry (PCI) certification in the environment.

QUALIFICATIONS

• Associates Degree in Information Technology Field or equivalent work experience is required. Bachelor?s Degree is desired.
• Experience with Micros POS system is a plus.
• Two to four years of progressively responsible experience including, but not limited to, in depth, hands on expertise with large and complex hospitality and Point of Sales systems. Strong analysis, organization, communications, interpersonal skills and project management skills are essential. Experience with hospitality customer technologies is required.
• Prefer experience working with Kronos, Micros, CBord.

• Perform second level support of payment technology solutions including reconciliation and trend analysis.
• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Analyzes and resolves incidents and requests regarding use of application software or hardware.
• Logs and tracks incidents and requests from identification through resolution.
• Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
• Ensure application and user security in the production environment to applicable PCI standards.
• Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact
• Maintain proper documentation of current environment configurations and processes.
• Elevate appropriate issues to the third level support/application team for resolution
• Ability to communicate effectively to customers and clients while providing necessary updates and troubleshooting steps
• Manage application and environment deployments and upgrades with a focus on environment stability, availability, and proper documentation.
• Performs other duties as assigned