IT Application Specialist I
Location:Tlaquepaque, JAL, MX, CP45593
Function: Information Technology
Part-time or Full-time: Full-Time
Job Type: Employee
Workplace type: Hybrid

JOIN AMCOR AND YOU CAN BE PART OF THE TEAM THAT MAKES THE PACKAGING OF THE FUTURE BETTER FOR PEOPLE AND OUR PLANET.

Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.
We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.
To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

KEY JOB ACCOUNTABILITIES

• Provide L2 support to all existing Shopfloor Application instances according to agreed Amcor Group IT processes and adhering to agreed SLA
• Monitor and governance of application development/ support processes to ensure excellent audit ratings
• Manage change implementation from Quality to Production environment
• Configure application specific tables and settings for assigned process (primary individual responsible) to maximize system effectiveness in meeting business needs in agreed modules
• Work with development and implementation teams to support application processes, train L1 application support in new processes.
• Document and follow Knowledge Base Articles (KBA’s)
• Review processes for control gaps and discuss with Group IT Manager and Auditors to implement procedures and policy to address the gaps
• Monitor internal controls processes to ensure strict compliance to Amcor Group IT & Process Policy

QUALIFICATIONS/REQUIREMENTS

• Business knowledge in all kind of Shopfloor processes
• Interested in IT Tasks and willing to learn new Tasks and Systems and Database Language
• experience with Application configuration across various modules preferred
• Fluent English. Another European language would be an advantage
• Debugging skills preferred in SQL and Java
• Effective organisational and interpersonal skills.
• Experience in global environment preferred
• Metrics related to incident resolution preferred
• Role does not require travel of any significance and work is primarily remote – partial home office possible
  

  LI- Hybrid

Amcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content. In fiscal year 2022, 44,000 Amcor people generated $15 billion in annual sales from operations that span 220 locations in 43 countries. NYSE: AMCR; ASX: AMC

The IT Application Specialist is responsible for Polaris MES Shopfloor support and provides consistent delivery of all L2 support services for Amcor Flexibles Mexico sites across the entire MES template landscape in accordance with agreed SLA’s.

Application support includes all kind of Shopfloor Application issues with adherence to Amcor Group IT recommendations to assess and align with Business Critical issues, Non Business Critical Issues (key users and end user support, monitoring and transports), Change Requests and minor Change Request and documentation following Amcor Group IT procedures and guidelines.