IT Application Support Engineer – Spanish Support

at  Tata Consultancy Services

If you need support in completing this application or if you require a different format of this document, please get in touch with rebecca.mcclelland@tcs.com with subject “Application Support Request”.

LOCATION: LETTERKENNY, CO. DONEGAL (HYBRID - 3 DAYS ONSITE PER WEEK).

Ready to utilise your skills in a medical technology environment, supporting hospital systems across the EU?
Are you looking for an exciting opportunity which enables you to grow you technical skills set?
Join us as an IT Support Engineer with Spanish!.

WHAT WE NEED

We are looking for an IT Application Support Engineer – Spanish Support

KEY SKILLS/KNOWLEDGE:

Required:

• Windows Server Administration / Troubleshooting
• Ability to troubleshoot infrastructure related issues
• Basic Linux Service Administration
• Basic MySQL/MS SQL skills
• Time management skills
• Customer Service experience
• Proven strong written and verbal communication skills
• Self-motivated and willingness to learn
• Proficiency in understanding, analyzing, and defining corrective actions from data provided in logs, traces, and heap dumps.

Good to have

• Experience managing or dealing with incidents in Windows/Linux environment
• Experience providing application support
• Degree or Certificate in I.T. or related discipline is preferred
• ITIL certifications

EXPERIENCE REQUIRED:

Technical Background
B2 or greater language fluency in both Spanish & English

OUTLINE OF ROLE

TCS is seeking an IT Application Support Engineer with Spanish language skills (B2 or above) to join our EMEA Customer Care division. The team, work in a high profile, mission critical environment within a Healthcare Environment. Early and appropriate responses are essential to providing technical support for Cardio and Radiology Products & related infrastructure.
As an IT Support Engineer, you will be joining a team built on collaboration, communication, focus and motivated to delivering excellent service and support. The team are responsible for troubleshooting incidents ranging from P1-P5 incidents, both proactive and reactive.
This is a unique opportunity where you will be giving the opportunity to work within a Healthcare environment, wide range of technologies and systems, which includes a continuous service improvement mindset.

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Grow your career, while being exposed to new technologies.
• Be part of an exciting team where you will be challenged every day.
• Work with customers and identify opportunities to support their strategy and improve their processes across functions

Key Responsibilities:

• Troubleshooting and resolving Incidents & Service Requests
• Managing incident queues & incident intake channels
• Taking ownership of incidents & communication with customer as required
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring omnichannel intake
• Detailing accurate information in case documentation
• Coordinating internally with other support groups in timely fashio