IT Application Support Specialist

at  CATS Global Schools

ABOUT CATS GLOBAL SCHOOLS

CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers.
With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada and China.
Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.
We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

ROLE OVERVIEW

Take a lead in resolving process and functional issues for business users related to the CRM system (MS Dynamics), CGS Student Management System and their integration with other business systems.
Triage and resolve tickets that come into the Application Support ITSM queue, keeping within the SLA’s
Maintaining the quality of IT services and products.
Developing training literature and materials to speed up processes.
Facilitating the discussion of requirements among stakeholders and documenting requirements to provide data-driven recommendation.
Assisting with Application Systems Projects
Reporting to business leaders and stakeholders.
Gathering intelligence from corporate executives and middle managers about needs and future growth.
The role is offered on a hybrid working agreement and the successful candidate will be required to be in Cambridge Head Office a minimum of two days per week. Application will be reviewed as they are received and re reserve the right to appoint before the closing date, for the reason early applications are encouraged

RESPONSIBILITIES

Supporting the day-to-day functions of CGS ERP/CRM (MS Dynamics), CGS Student Management System and other applications.
Assist with Applications system updates.
Supporting the IT service, its underlying infrastructure & our users located across the business.
Assist with Product Rollover associated with the CRM (MS Dynamics)
Ensure systems documentation (including administration, support, problem solving and diagnostic documentation) is maintained to the highest standard.
To be the technical liaison for all CGS Application systems.
Assisting with the management of the external suppliers for Application systems, including production of specifications, escalations & BAU.